Home > TOPBON SERVICE
TOPBON SERVICE
TOPBON SERVICE

TOPBON cares deeply about its customers and wants to offer the best service possible. TOPBON has Chinese, English, Spanish and Italian professional sales experts to follow the customers during every step, with a customer service active 24h. The customers can ask for free samples of the mechanical seals they intend to buy, in order to make the purchase smoother and more convenient. Moreover, TOPBON has a well-organized logistic department and an efficient production process, ensuring the orders are prepared and delivered within the time discussed with the clients. TOPBON listens to its customers’ feedback and takes them into consideration for constant improvement. 

1) Free samples

TOPBON can offer high quality products at a competitive price, thanks to the 10 years of experience. A warehouse of 2,000 square meters and 20,000 spare parts ready in stock guarantee a delivery time of 7 days for standard seals. Moreover, TOPBON can also produce mechanical seals according to customers’ requests. During the years, TOPBON has produced more than 100 types of non-standard mechanical seals. TOPBON would like to provide free samples if client need.

2) International sales
Sales department is in charge of maintaining relationship with current customers and tracking orders status by collaborating with other departments. It also has the task of contacting potential customers, found with the help of the marketing department and supervise the B2B platform.
TOPBON has Chinese, English, Spanish and Italian professional sales experts to follow the customers during every step, with a customer service active 24h. 
3) After-service
TOPBON has a well-organized logistic department and an efficient production process, ensuring the orders are prepared and delivered within the time discussed with the clients. TOPBON listens to its customers’ feedback and takes them into consideration for constant improvement. 
And TOPBON has professional quality control staff. TOPBON carefully tests the quality of each product during every process of manufacturing and also before shipment, aiming to guarantee that our customers will be 100% satisfied with products.